Complaints Procedure

We take all complaints seriously and aim to resolve them quickly and fairly.

Types of Complaints

Issues with the website, your account, payments, or our service.

Concerns about the conduct or service of a Barrister instructed through our platform.

Call us on 0800 302 9921 (Monday to Friday, 9am to 5pm)

We will acknowledge your complaint within 2 working days.

We will investigate your complaint thoroughly and may contact you for additional information.

We aim to provide a full response within 14 working days. If we need more time, we will let you know.

We will explain our findings and any action we intend to take.

If you are not satisfied with our response, you may escalate your complaint to:

Bar Standards Board

For complaints about a Barrister's conduct or service

Legal Ombudsman

For complaints about the service provided by a Barrister

Information Commissioner's Office

For complaints about how we handle your personal data